Thanks for the help and legitimising the fears. Call asking to take control of your computer unprompted (Note if we ever ask to use your computer remotely to fix a fault, it will be because you’ve asked us to do so).įraudsters will demand something urgently – by putting people under pressure, scammers can hurry people into being fooled.įraudsters will use phrases like ‘we’re calling from your service provider’ to try to trick people into revealing more information.īut because BT is a large provider, scammers have tried saying they’re from BT in the hope of speaking to a BT customer.īecause of this, it’s even more important you’re vigilant.Call to say your hub or IP address has been compromised.Call to say your broadband has been hacked.Call asking you to send money using PayPal or money transfer websites.Call asking for your PIN or online banking password.Call to say we’ve found a problem with your computer.There are some tell-tale things the fraudsters try that BT will NEVER do: Does any of it apply to your dads call.ĭon’t be fooled. If you decide to believe it was a genuine call and do nothing regarding passwords etc and your father's bank account or other accounts are compromised make sure you don't tell those places you were advised that you had been scammed and did nothing about it. If this is a scam and I think it is, I think there’s something potentially wrong at BT and their account management if they confirmed this to be legitimate. Why would BT call him first without alerting him through his account? Why would BT be interested in him running AnyDesk? Why would an internet service provider be involved in computer security? My Dad says it was a 019 number, I doubt BT use that. Now I’m willing to be told otherwise but I still think there’s something off about this. It was the same number he’d received codes from before, this is why he thought it was real. My Dad had received a four digit code on his phone from BT. We called BT and they confirmed it was legit. Now, everything to me indicates this was a scam, but I don’t think anything was done to his laptop. He had downloaded AnyDesk by the time I intercepted and asked him to get off the phone. They said that someone was infecting our service box and there were foreign IPs on his PC (there were). My dad was called by ‘BT security services’.

Scam anydesk